Statement

George Regal Travel provides transportation services under an Operators Licence within the framework established by the Department of Transport. All vehicles within our fleet meet the licencing and roadworthiness specifications that govern the industry. All drivers employed by George Regal Travel are suitably qualified and competent to drive the Company’s vehicles.
Application of these terms and conditions
The application of these terms and conditions will apply whether a contract has been made verbally or in writing.

Definitions

1.1. ‘Conditions’ means the Terms and Conditions under which the Company provides coach and mini coach services.
1.2. ‘Company’ means George Regal Travel Limited.
1.3. ‘Client’ means the organisation, individual or agent who contracts the services.
1.4. ‘Passenger(s)’ means the person or persons being carried by the Company’s vehicle.
1.5. ‘Price’ means an agreed cost of hire for a vehicle to a non-regular Client (not subject to an Annual Agreement).
1.6. ‘Regulations’ means that the Company provides coach services based upon either British Domestic Regulations or European Community Regulations.

Quotations

2.1. A quotation is given based on the information supplied to the Company and is calculated using the most direct route available.
2.2. The route used will be at the discretion of the Company unless previously agreed.
2.3. Where a route has been specified by the client this will be shown in the quotation. All quotations are given subject to the Company having a suitable vehicle at the time in which the quotation is accepted by the client.
2.4. All quotations are valid for 28 days unless notified otherwise.
2.5. When a quotation is accepted by the client an agreed upon deposit will need to be paid to the Company.
2.6. Upon receipt of the deposit, the Company will issue a confirmation of hire at which point the client must check the details of hire carefully and notify the Company of any errors or amendments.
2.7. Unless stated all quotations are for the provision for a driver and vehicle only charges for admission and parking are not included.

Price Guarantee

3.1. The quoted Price is guaranteed as long as the client adheres to the agreed-upon payment schedule and the original hire agreement is not altered in any way.
3.2. Where third party suppliers are used we will notify the client in the booking confirmation. The use of third-party suppliers is necessary from time to time and the Company is unable to guarantee the price of third-party suppliers due to currency fluctuations and levies.

Payment of balance in full

4.1. All balances must be paid in full 14 days before the departure date.
4.2. Any hires received within 14 days of departure will need to be paid in full at the time of the booking.
4.3. The Company accepts payment by bank transfer, cheque, cash or debit card payments.

Cancellations

5.1. All cancellations must be made to the Company in writing.
5.2. In the event of a cancellation, the following charges will apply:
5.2.1. more than 14 days from before the hire date and time, the deposit only;
5.2.2. less than 14 days but not more than 96 hours before the hire date and time, 50% of the total cost of hire; or
5.2.3. less than 96 hours before the hire date and time, 100% of the total cost of hire.
5.3. In the event of an emergency, force majeure event or action by you to vary the agreed terms of the coach hire booking unilaterally, then the Company may, by returning all money paid and without further or other liability, cancel the contract

Route or time variations

6.1. The Company reserves the right to make additional charges for additional mileage or time incurred over and above that which was agreed in the hire. Additional charges will be commensurate with costs incurred by us.
6.2. The vehicle will depart at the agreed upon time and it’s the client’s responsibility to ensure Passengers are ready to depart at these times. The Company will not accept any accountability for losses incurred by Passengers who fail to adhere to these terms.
6.3. The hours agreed to for the vehicle hire must be observed. The only exception would be in the case of a serious emergency or diversion. This ensures that regulations governing drivers hours and rest periods are complied with. Under no circumstance will the Company allow the hire period to exceed these regulated hours.
6.4. The Company takes every precaution to meet pick-up and set-down deadlines but is indemnified by Client in the event of delays which are out of the Company’s control.
6.5. From time to time, the Company may have to change certain aspects of the given itinerary. Wherever possible, such changes shall be notified to the client in advance.

Vehicle use

7.1. Unless otherwise agreed and specified in writing in advance, the hired vehicle should not be assumed to remain at any point between the outward and return journey. Nor should it remain available for incidental use when parked at such points.

Vehicle specification

8.1. The Company will specify the seating capacity of the vehicle when confirming your hire.
8.2. No more than the maximum number of specified Passengers indicated may be carried on the Company’s vehicle.
8.3. The Company shall make every effort to provide the vehicle defined in the hire. In an instance where such vehicle becomes unavailable, the Company will supply the highest standard of vehicle available to us at the time including those of other operators for all or part of the hire.
8.4. The Company reserves the right to provide larger vehicles than that specified at a no extra charge to the client unless additional seats are used in such instances an additional pro-rata charge will be made.

Breakdowns and delays

9.1. The Company gives advice on journey times in good faith but we cannot guarantee the completion of any journey at a specific time and will not be liable for loss or inconvenience caused by breakdown, traffic congestion or another delay outside our control.

Luggage and Passenger property

10.1. All vehicles are subject to restrictions on carrying luggage for statutory safety reasons. The driver has full discretion as to carriage of Passengers’ luggage and its storage. Generally, one suitcase plus one small piece of hand baggage per person can be accommodated.
10.2. The Company accepts no liability for any damage to or loss of any property which belongs to Passengers that are left in the vehicle. All articles of lost property recovered from a vehicle will be held at the Company depot for a month.
10.3. The Company will make all attempts to return Passengers lost property any reasonable charges incurred in the return of lost property are to be paid by the Passenger.
10.4. Drivers are responsible for the storage of luggage in defined compartments. Luggage may not be stowed in the vehicle seating area/gangways/emergency exits. The decision of where luggage is stowed is the driver’s sole discretion.
10.5. The Client accepts that the driver shall be the sole judge as to whether and to what extent Passengers’ property is carried. Large, bulky items may not be able to be carried, and the Client should take all steps to notify the Company in advance of such requirements.

Passenger conduct

11.1. Under the terms of the Sporting Events (Control of Alcohol) Act 1985, the Company does not allow the consumption of alcohol whilst being carried by a Public Services Vehicle to football matches.
11.2. Alcohol may be carried on the vehicle but its storage and consumption are at the discretion of the driver.
11.3. In the interest of the safety and comfort of all Passengers, the Company would discourage the consumption of hot food or drinks on the vehicle.
11.4. The carriage and/or use of drugs in or on a Company vehicle is strictly forbidden, and any contravention shall be reported to the relevant authority.
11.5. The driver is responsible for the safety of the vehicle. Any Passenger whose conduct is in breach of statutory regulations or is abusive to any person may be removed on the driver’s authority and sole discretion.

Insurance

12.1. All Clients or Passengers are responsible for maintaining active adequate travel insurance cover for all Passengers travelling on the Company’s vehicles.
12.2. The Client’s insurance cover must indemnify the Company against liabilities which are out of the control of the Company.
12.3. The Client’s insurance cover must indemnify the Company from any such direct or indirect service failure or negligence by the Client, their servants or agents.
12.4. The Client should notify the Company or the driver if items of exceptional value are to be carried on the vehicle. It is the Client’s responsibility to minimise the risk of loss when the property is left unattended.

Our responsibility to you

13.1. The Company shall perform the terms of the hire as specified in the confirmation. We accept responsibility for acts and/or omissions of our employees. We carry full indemnity insurance cover for any death or personal injury of any Passenger or third party arising as a result of the hire.

Complaints

14.1. Complaints are rare but in such instances, the Company will make every effort to agree amicably the few complaints that we receive. Should you have any reason to complain during the hire, you should firstly notify the driver or our representative who will endeavour to rectify the problem for you.
14.2. Complaints that cannot be rectified on the day or that have not been rectified to the Client’s satisfaction should be sent in writing within 14 days of the hire to: George Regal Travel, 20a Hillgate Place, 18 – 20 Balham Hill, London, SW12 9ER. We will acknowledge all complaints within 14 days and we will endeavour to reply within 21 days.

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